This Privacy Policy explains how sueduglobe.com collects, uses, shares, and protects the personal information of visitors and users of www.sueduglobe.com and the overseas education consultancy services we provide, including study-abroad counselling, university and course selection, application assistance, visa guidance, and related paid services.
By using the Website or availing our services, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
1.1 Information You Provide Directly
- Contact details: full name, email address, phone number, WhatsApp number, city/country of residence
- Academic details: educational qualifications, transcripts, mark sheets, standardized test scores (IELTS/TOEFL/GRE/GMAT/SAT, etc.)
- Identity and travel documents: passport details, date of birth, nationality, photographs — required for university applications and visa processing
- Financial information: billing name, address, and payment details when you pay for counselling, application, or visa-assistance services
- Communication data: messages, queries, and documents you share with our counsellors via email, phone, WhatsApp, or the Website's contact/enquiry forms
1.2 Information Collected Automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Website, referring URLs
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
- Confirmation and status updates from partner universities, colleges, and visa/immigration authorities you have authorized us to liaise with on your behalf
- Information from payment gateway providers confirming successful/failed transactions (we do not receive or store full card numbers — see Section 5)
How We Use Your Information
We use the information collected to:
- Provide study-abroad counselling and course/university shortlisting services
- Prepare, submit, and follow up on applications to educational institutions on your behalf
- Assist with visa documentation and liaise with visa/immigration authorities where authorized
- Process payments for consultancy, application, or service fees
- Communicate updates regarding your applications, deadlines, and appointments
- Send service-related notifications, and — where you have opted in — promotional information about new programs, events, or scholarships
- Improve our Website, services, and counselling process
- Comply with legal, regulatory, and reporting obligations
We do not sell your personal information to third parties.
Sharing of Information
We may share your information only where necessary and with appropriate safeguards, with:
- Partner universities, colleges, and educational institutions — to process your applications and admissions
- Visa and immigration authorities / registered visa facilitation partners — where you have engaged us for visa assistance
- Payment gateway and banking partners — solely to process transactions
- Test-preparation or scholarship partners — only where you have separately consented
- Regulators, courts, or government authorities — where required by law
- Service providers (IT hosting, CRM, email/SMS providers) bound by confidentiality obligations
We require all such third parties to handle your information securely and only for the purpose it was shared.
International Data Transfer
Because our services involve applications to universities and visa authorities located outside India, your personal and academic information may be transferred to and processed in the destination country of your intended study (e.g., the United States, United Kingdom, Canada, Australia, or other countries). By using our services, you consent to such cross-border transfer, which is necessary for us to fulfil the services you have requested.
Payment Data Security
- All online payments made on the Website are processed through a PCI-DSS compliant, third-party payment gateway.
- We do not store your full card number, CVV, or net-banking credentials on our servers.
- Transaction records (amount, date, service purchased, and payment status) are retained for accounting, invoicing, and legal compliance purposes.
- Any refund, where applicable under our Terms & Conditions, is processed to the original payment method.
Cookies and Tracking Technologies
The Website uses cookies to:
- Keep you signed in and remember your preferences
- Understand how visitors use the Website (analytics)
- Show relevant information about our services
You can disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
Data Retention
We retain your personal information for as long as:
- Your application or case with us is active, and
- Thereafter, for a reasonable period as required for legal, accounting, tax, or dispute-resolution purposes, or as mandated by applicable law.
You may request deletion of your data subject to Section 9 below and any legal retention requirements we are bound by.
Data Security
We implement reasonable technical and organizational measures — including access controls, encryption in transit (SSL/TLS), and restricted internal access — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal/contractual retention requirements)
- Withdraw consent for marketing communications at any time
-
Lodge a complaint with our Grievance Officer (Section 12) or the relevant data protection authority
To exercise these rights, contact us using the details in Section 12.
Children's Privacy
Our services are intended for individuals who are at least 18 years old, or minors applying with the involvement and consent of a parent/legal guardian for study-abroad purposes. We do not knowingly collect personal information from children without appropriate parental/guardian consent.
Third-Party Links
The Website may contain links to university websites, visa authority portals, or partner platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.
Grievance Officer / Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:
Grievance Officer SUEDUGLOBE
We will make reasonable efforts to address your concern within 30 days of receipt.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.
